Visa On Arrival – What it is all about

1. What is visa on arrival?
2. Is the “visa on arrival” legitimate?
3. What is the “approval letter”?
4. How long does it takes to get the approval letter?
5. How do I receive my visa approval letter?
6. What does the approval letter look like?
7. Are there any exceptions with this type of visa?

Requirements, Procedures and Tips

8. Do you require a scan of my passport scan?
9. Do I need a photo and if so, what is its size?
10. What if my passport has expired?
11. Should I provide you with the exact date of arrival?
12. What are the procedures at Vietnam airport?
13. How long in advance should I apply for a visa?

Price, Payment and Others

14. How much does it cost?
15. What is stamping fee and how much is it?
16. What credit/debit cards are accepted?
17. My credit card number is correct, but it was not accepted. Why?
18. How safe are my credit card details?
19. Is the same rate applied to everyone?
20. I want to ask something else, how can I?

Problems and Concerns

21. When do I have to pay for the approval letter?
22. What should I do if I find out that I entered the wrong passport number?
23. Can I travel without the letter and get the visa when I arrive?
24. What if I change my flight and arrive at another airport in Vietnam?

ANSWERS

1.

What is visa on arrival?

This is one of, if not, the quickest and cheapest way to get your visa for Vietnam. You just need to fill in our "Online Application Form", pay the service fee, get your "Visa approval letter" within 2 working days and pick up your visa at your destination airport (Hanoi airport, Ho Chi Minh city airport)

After we obtain the approval letter for you, we will forward you a copy by email or fax. Copies of the same document will be forwarded on your behalf to Vietnam Immigration checkpoints at International Airports only. When you arrive in Viet Nam, the Immigration officers will have those documents ready and will be able to issue your entry visa quickly. (See our guide to visa procedure at Vietnam airports)

See Also: You can check out the information below for the detailed airport map where you will pick up your visa when you arrive.

Hanoi Airport Map - Hanoi airport visa-on-arrival counter.

Ho Chi Minh city airport map - Ho Chi Minh city airport visa-on-arrival counter.

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2.

Is the “visa on arrival” legitimate?

Yes it is. visa-on-arrival is an alternative way to get your visa to Vietnam. Also the IATA (International Air Traffic Association) has recognized visa on arrival. Check out the visa information sections on the following airline websites: Sky team, Oneworld and Star Alliance.

Other governments also recognize visa on arrival as a legitimate travel document, such as the U.S. Department of State & the British Embassy in Hanoi:

"In order to enter Vietnam, you will need a valid passport with at least six months validity remaining and a Vietnamese visa, a visa exemption document, or a written approval letter for a visa upon arrival. To obtain a written approval letter to enter, you must contact a travel agency prior to departure."

Read our customers’ testimonials and real stories to see how visa on arrival has saved them time and money.

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3.

What is the “approval letter”?

The "Visa approval letter" is a letter issued by Vietnam Immigration Department that allows you to enter and exit Vietnam for a given time period. With the approval letter, you can pick up your visa upon arrival at one of the three international airports in Vietnam (Hanoi, Ho Chi Minh City and Da Nang).

At the airport, the corresponding authority will verify the details on the approval letter based on your passport and travel documents. As long as you make sure you input the correct details when applying, you will surely be granted entry upon arrival in Vietnam with the approval letter. However, it is strongly advised that you read our website and follow all the instructions carefully to avoid problems or delays at the airport.

Visa-on-Arrival Counters:

Hanoi Airport Map - Hanoi airport visa-on-arrival counter.

Ho Chi Minh city airport map - Ho Chi Minh city airport visa-on-arrival counter.

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4.

How long does it takes to get the approval letter?

Normally, the approval letter is processed within two (2) business days (excluding Saturday, Sunday and National Holidays). In urgent cases, your visa request can be processed within 1-8 working hours (excluding weekends and weekday evenings).

With the Urgent service option you can get your approval letter soonest with 1 to 8 working hours of application and making payment.

Morning request: If you submit your application and pay the fee by 8.00 AM Vietnamese time

    • 1 working hour: Approval letter will be sent by 9:00 AM
    • 4 working hours: Approval letter will be sent by 12:00 PM
    • 1 working day: Approval letter will be sent by 6:00 PM

Noon request: If you submit your application and pay the fee by 2.00 PM, Vietnamese time

    • 1 working hour: Approval letter will be sent by 3:00 PM
    • 4 working hours: Approval letter will be sent by 6:00 PM
    • 1 working day: Approval letter will be sent by 12:00 PM following business days

Note: (Working hours: Morning 8:30 - 16:30 from Monday to Friday, GMT+7) Any application submitted after 3:00 PM on weekday or any time during weekend will be processed the following business days.

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5.

How do I receive my visa approval letter?

A colored scanned copy of the approval letter will be sent to you by email, so please make sure that you have provided us with the correct email address.

You can also request a copy by fax. In this case, please provide us with your fax number and email it to This email address is being protected from spambots. You need JavaScript enabled to view it.

Note: the approval letter is in PDF format, so please make sure you have the latest version of Adobe Acrobat reader in order to open the file.

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6.

What does the approval letter look like?

A sample of what the approval letter looks like can be found Visa letter here.

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7.

Are there any exceptions with this type of visa?

Yes, visa on arrival is NOT VALID for OVERLAND ENTRY. The three international airports in Vietnam that you can receive your visa stamp with this approval letter are: Noi Bai International Airport (Hanoi), Tan Son Nhat International Airport (Ho Chi Minh City) and Danang Airport (Da Nang).

Note: If you plan to enter Vietnam by land or cruise, please visit a Vietnamese embassy to get your visa.

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8.

Do you require a scan of my passport scan?

In most cases, a passport scan is not required for an online visa application. However, if the Immigration office wishes to verify the information you provide, you are required to send them a scan copy of your passport. In such cases, we will notify you by email immediately.

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9.

Do I need a photo and if so, what is its size?

Yes, you do. However, photos are required upon arrival Vietnam's airports only, so please remember to bring at least 2 photos of standard passport size (04*06 cm).

Note: If you do not have time to prepare those photos before your departure, you can also get them taken at a Vietnamese airport for 2 USD or less per photo.

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10.

What if my passport has expired?

To apply for a visa to Vietnam, your passport must have at least 6 month's validity. Therefore, if your passport is about to expire, please get a new one before applying for your visa in order to avoid unwanted problems at the airport.

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11.

Should I provide you with the exact date of arrival?

No, not necessarily. The arrival date you provide should be the earliest you plan to arrive, but you can arrive after that date. The departure date is the last day you are permitted to be in the country, unless you get a visa extension.

For example: If you apply for a 1-month visa and submit your arrival date as Jan 1, 2011, the visa letter will be valid from Jan 1, 2011 – Feb 1, 2011. You can arrive anytime between Jan 1 - Feb 1 but must leave the country by Feb 1, 2011."

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12.

What are the procedures at Vietnam airport?

Upon arrival at the airport (See the airport map below), expect to fill in a simple form to fill in. Please remember to bring at least 2 passport-sized photos(04*06cm), 45 USD/person for stamp fee per person (1 or 3 month single). You can expect the process to take about 15 minutes total. (See our guide to visa procedure at Vietnam airports)

Useful links:

Hanoi Airport Map - Hanoi airport visa-on-arrival counter.

Ho Chi Minh city airport map - Ho Chi Minh city airport visa-on-arrival counter.

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13.

How long in advance should I apply for a visa?

A Vietnamese visa application can be applied for 1 day to 3 months in advance. Although it takes only 2-3 working days to get your visa approved, it is strongly advised that you apply for a Vietnamese visa 1 – 2 weeks before your arrival date to avoid any payment or other administrative problems.

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14.

How much does it cost?

It depends on the type and length of the visa you are applying for. In general, there are two fees you are required to pay: The stamping fee (paid directly at Vietnam's airport) + our service fee for the approval letter (paid in advance). Our detailed fee schedule can be found here.

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15.

What is stamping fee and how much is it?

The stamping fee is the fee you are required to pay at the Vietnamese airport in order to get the official visa stamped in your passport. It is 45 USD for a single entry visa (1-3 months) and 65 -95 USD for a multiple entry visa (1-3 months). The stamp fee must be in cash, no credit cards are accepted.

Currencies accepted:

Vietnam Dong (VND) and USD (US Dollars)

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16.

What credit/debit cards are accepted?

We currently accept both Debit/Credit cards and PAYPAL for payment of our approval letter service fee. These include: Visa, MasterCard, American Express, JCB and Diners Club. Please click here for payment guidelines.

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17.

My credit card number is correct, but it was not accepted. Why?

There are a few possibilities:

• The card expiration date was entered incorrectly.

• You have reached your credit limit.

• There was a computer error.

• Your Visa Verified password / MasterSecure Code was entered incorrectly.

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18.

How safe are my credit card details?

For further information, please refer to our privacy statement.

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19.

Is the same rate applied to everyone?

Yes, the same fees are applied to anyone who uses our service.

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20.

I want to ask something else, how can I?

For questions such as: who is exempted from a visa, or obtaining Vietnamese visa in Laos, Cambodia or Thailand..etc, please visit our visa information center. Alternatively, you can CALL US :

Hanoi, Vietnam office at +84.943 814 576 (Vietnam time GMT +7)

You can also email us at This email address is being protected from spambots. You need JavaScript enabled to view it. - one of our Customer Support members will reply within 2 hours during business day and within 24 hours outside of office hours.

Notes: Though our working hours are from